Zyntit Limited
Zyntit
Passenger
Terms & Conditions
for a downloadable PDF version of Our Passenger Terms & Conditions Please click below
Passenger Terms & Conditions
ZYNTIT LIMITED
ZYNTIT
Passenger Terms & Conditions
Effective Date: May 2025
Company: ZYNTIT LIMITED Company No: 16175240
Trading Name ZYNTIT
Licensed Operator: PHOP791
City of Wolverhampton Council
ICO: ZB859436
Applies To:
All private hire bookings made with ZYNTIT
(Classic Urban, Comfort Plus, Executive Elite, MPV & MPV Grand, Enterprise Delivery, Hourly Reserve and Zyntit Prestige.
Legal Notice & Service Scope
ZYNTIT is a licensed private hire operator regulated by the
City of Wolverhampton Council. We operate in compliance
with all relevant local authority conditions, national licensing
laws, and the Private Hire Vehicles (London) Act 1998 were
applicable.
All bookings with ZYNTIT are made via pre-booking only.
We do not accept street hails, and journeys are only valid once
confirmed by our licensed dispatch system.
By booking with ZYNTIT you agree to these terms in full.
Passengers acknowledge that all journeys must begin, end, or pass through an area legally permitted under Zyntit’s City of Wolverhampton Operator Licence (PHOP791), in accordance with private hire regulation
1.1 Nature of Service
Zyntit offers pre-arranged journeys for individual, corporate, and group clients.
Our services include: (Classic Urban, Comfort Plus, Executive Elite, MPV & MPV Grand, Enterprise Delivery, Hourly Reserve and Zyntit Prestige.
· Airport Transfers
· Long-Distance Travel
· Event & Contracted Transport
· Corporate Account Travel
We are not a public taxi service and do not accept street hails, unbooked pickups, or on-demand requests outside our regulated booking system.
Booking Legality
All journeys are Booked & dispatched through our licensed operating centre:
Bank Street
Heath Town
Wolverhampton
WV10 9DU
Via Licensed Channels:
Website:
Zyntit.co.uk
Tel: 0190 247 1514
Email:
Approved third-party platforms or subcontracted partners
(e.g. affiliate networks, travel coordinators)
Bookings are recorded in accordance with council guidelines and assigned to licensed private hire drivers and insured vehicles. A journey is only considered legally booked when:
It is placed through authorised booking channels (see Section 2), and
It is logged, accepted, and confirmed by Zyntit via our official dispatch platform.
Passengers must not attempt to negotiate journeys directly with drivers. Doing so may void insurance coverage and licensing protections and may result in termination of service without refund.
1.2 Legal Jurisdiction
By placing a booking or using our services, you enter a binding contract with Zyntit, governed by:
The laws of England and Wales, and
The City of Wolverhampton Council’s licensing framework
You acknowledge and accept these Terms & Conditions in full at the time of booking, whether on behalf of yourself or others.
2. Booking & Confirmation
2.1 Booking Channels
Passengers may place bookings using any of the following authorised methods:
Online booking form via our official website:
Zyntit.co.uk
Telephone: 0190 247 1514
Email: bookings@zyntit.co.uk
Approved third-party platforms or subcontracted partners (e.g. affiliate networks, travel coordinators)
ZYNTIT does not accept street hails or unauthorised pickup requests under any circumstances.
2.2 Booking Confirmation
A booking is only valid once explicitly confirmed by a Zyntit representative via:
Written email,
Official WhatsApp response,
Verbal confirmation by phone recorded in our dispatch system.
Verbal discussions or provisional quotes do not constitute a confirmed booking unless logged and accepted within our internal dispatch software.
Zyntit aims to confirm or decline all booking requests within 12 working hours. If a confirmed booking is missed due to internal error, Zyntit may offer a refund or alternative service at its sole discretion
2.3 Quote Validity & Changes
All quotes are valid for 7 calendar days from the date issued.
Quotes are based strictly on the information provided at the time of inquiry.
Zyntit reserves the right to revise a quote or booking fee if any of the following details change:
· Pickup/drop-off location ◦ Journey time or duration
· Route modification or stops
· Number of passengers or luggage
· Vehicle class/type requested
· Delays caused by the client
Revised quotes will be communicated to the client for approval before service delivery. Failure to accept updated terms may result in cancellation with applicable charges.
2.4 Right to Refuse or Cancel Bookings
Zyntit reserves the right to decline, cancel, or withdraw any booking without liability if:
The passenger provides false, misleading, or incomplete information
The pickup point is deemed unsafe, illegal, or inaccessible
The booking violates licensing restrictions or operator regulation The client has previously breached our terms or payment obligations
There are operational constraints such as vehicle unavailability or staff emergencies
Cancellations initiated by ZYNTIT will be handled in accordance with our Cancellations & Refunds policy (see Section 5).
Zyntit will only refuse service on lawful grounds, in full compliance with the Equality Act 2010. No service will ever be denied based on protected characteristics (e.g. race, religion, gender, disability, etc
2.5 Group & Multi-Vehicle Bookings
For multi-vehicle or group bookings (e.g. corporate or event bookings), clients must:
Provide full passenger manifests, timings, and locations at least 48 hours in advance
Confirm any special requirements (e.g. luggage trailers, coordination points)
Assign a nominated contact person to oversee dispatch and coordination
ZYNTIT may refuse uncoordinated group jobs due to high operational risk.
2.6 Booking Verification
Zyntit reserves the right to:
Request proof of identity for high-value bookings
Call back to confirm booking legitimacy
Decline bookings from restricted, blacklisted, or unverified numbers
This policy helps prevent fraud, misuse, and impersonation.
3. Fares, Deposits & Payment Terms
3.1 Fare Structure
All fares are quoted in advance based on the journey details provided at the time of booking.
Fare quotes include applicable standard charges such as:
· Tolls
· Congestion or ULEZ fees
· Waiting time allowances (where applicable)
· Booking or handling fees
Quotes may be revised if journey details change, including:
· Route alterations
· Pickup/destination adjustments
· Delays caused by the customer
· Vehicle upgrade requests
Fare changes will be communicated to the client before service delivery.
3.2 Deposits
A deposit of 20%, 25%, or 50% may be required depending on the booking type and location. Bookings cancelled with more than 24 hours’ notice are eligible for a refund, minus a £10 administration fee to cover scheduling and processing costs. Deposits are non-refundable if cancellation is made with less than 24 hours’ notice.
By paying the deposit, the customer acknowledges and agrees to these cancellation terms
3.3 Full Prepayment
The following booking types require 100% payment upfront:
Airport drop-offs or pickups
Intercity or long-distance travel
London jobs (within congestion or ULEZ zones)
Bookings scheduled outside normal working hours (22:00–06:00)
High-risk no-show profiles or first-time clients with no verified history
Failure to complete full payment may result in automatic cancellation without further notice.
3.4 Balance Payment Requirements
For bookings that allow deposit-only confirmation, the remaining balance must be paid in full before the journey begins.
Drivers are instructed not to commence any journey without confirmation of full payment unless authorised in writing by Zyntit management.
Clients with approved credit terms must follow the Late Payment Policy (see Section 4).
3.5 Accepted Payment Methods
We accept the following forms of payment:
Card payments (debit or credit) – processed securely via approved payment gateways
Bank transfers – to the account details provided on the invoice or confirmation email
Approved cash – only by prior arrangement for returning clients or under special conditions
Corporate billing accounts – subject to formal approval, signed agreement, and credit assessment
Payments are deemed successful only when cleared funds are received.
3.6 Payment Security & Fraud Protection
ZYNTIT may request:
Proof of ID for card payments
Authorisation codes for third-party bookings
Additional verification if suspicious activity is detected
We reserve the right to cancel any booking suspected of fraudulent activity and report it to the appropriate authorities.
3.7 Right to Refuse Service for Non-Payment
ZYNTIT reserves the right to:
Cancel or refuse bookings if payment is not received by the required time
Decline service on the day of travel if balance remains unpaid
Charge cancellation fees in line with our terms (see Section 5)
No journey will proceed without full cleared payment.
4. Late Payment Policy (Corporate/Account Clients)
This policy applies to clients with approved credit terms, monthly billing accounts, or deferred payment arrangements.
4.1 Payment Terms
All invoices must be paid in full within 14 calendar days of the invoice issue date unless otherwise agreed in writing.
Payment must be made via bank transfer or card, quoting the invoice number for reference.
4.2 Interest on Late Payments
Invoices not paid by the due date will incur a 5% interest charge per month, calculated on the overdue balance.
Interest continues to accrue monthly until the outstanding balance is cleared in full.
4.3 Administrative & Recovery Costs
In addition to interest, ZYNTIT reserves the right to charge:
· £25 administrative fee for each late reminder issued.
· Legal recovery costs, including fees for solicitors, debt collection agencies, or court filing.
4.4 Suspension of Services
If payment is not received within 30 days, ZYNTIT may:
· Suspend all services without notice
· Refuse new bookings under the account
· Blacklist the client pending settlement
Services will only resume once all outstanding balances including interest and admin fees are cleared in full.
4.5 Termination of Credit Facilities
ZYNTIT reserves the right to:
Revoke credit terms at any time without prior notice
Request advance payment for all future bookings
Convert the account to a prepaid-only status
This may be applied in cases of:
Repeated late payment
Failed direct debits
Disputed charges without grounds
Insolvency risk or adverse credit checks
4.6 Disputes
If you believe an invoice is incorrect:
Raise your dispute within 5 working days of the invoice date
Disputes must be sent in writing to:
accounts@zyntit.co.uk
Disputes do not pause payment obligations unless formally acknowledged by ZYNTIT
Zyntit reserves the right to reject invalid or late disputes.
4.7 Right to Recover
ZYNTIT retains the right to pursue unpaid balances through legal channels, including:
· County Court Claims
· Statutory Demands
· Debt collection agents
Recovery action may affect the client’s credit rating and incur court and enforcement costs payable by the debtor.
5. Cancellations, Amendments & Refunds
5.1 Customer Cancellations
Passengers may cancel bookings by contacting us via phone, email, or WhatsApp (where available). Cancellation charges apply as follows:
More than 24 hours before pickup: Deposit is refundable, minus a £10 admin fee. Between
2–24 hours before pickup: Charged at 50% of the total fare, inclusive of deposit.
Less than 2 hours before pickup / No-show / Failure to board within 15 minutes: Charged at 100% of the fare.
Where the driver is already en route, or the journey involves pre-allocated resources (e.g. airport runs, prestige fleet, long-distance jobs), ZYNTIT reserves the right to charge 100% of the total fare regardless of notice period.
5.2 Delayed or Failed Pickup (No-Show Policy)
If the passenger is not present at the pickup location within 15 minutes of the scheduled time (or 5 minutes for immediate jobs), the booking will be treated as a no-show and charged in full. Drivers are instructed not to wait beyond this period unless explicitly authorised.
5.3 Amendments to Bookings
Booking amendments (e.g. changes to time, route, number of passengers, or destination) must be requested at least 3 hours in advance, and are subject to availability and pricing adjustment. ZYNTIT reserves the right to decline lastminute changes or apply an amendment surcharge if operational planning is affected.
5.4 Operator Cancellations
In rare cases where ZYNTIT is unable to fulfil a confirmed booking due to vehicle breakdown, driver illness, extreme weather, or operational emergency, the following applies:
A like-for-like or upgraded vehicle will be dispatched where possible.
If no alternative is available, the passenger will be issued a full refund of any prepayment.
No additional compensation is payable unless legally required.
5.5 Refund Policy Where applicable:
Refunds will be processed within 5–10 working days from the cancellation confirmation.
Refunds are only issued to the original payment method.
Cash refunds are not issued under any circumstance.
Refund requests made more than 14 days after the journey date will not be considered unless related to an unresolved complaint.
Refund timelines may vary depending on card issuer, bank delays, or public holidays. All refunds are processed back to the original payment method
5.6 No Cooling-Off Period
In accordance with Consumer Contracts Regulations 2013, bookings for transport services that are scheduled for a specific date and time are exempt from the 14-day cooling off period. Once a booking is confirmed, these cancellation terms apply immediately.
5.7 Force Majeure & Exceptional Circumstances Cancellation fees may be waived or reduced in certain verified cases:
Death of an immediate family member
Sudden hospital admission
Natural disasters (e.g. flooding, storms, earthquakes)
Acts of terrorism or civil unrest
Proof (e.g. medical certificate, police report) may be requested, and decisions are at ZYNTIT management discretion.
5.8 Disputes & Evidence
Any dispute regarding a cancellation, no-show, or late arrival will be reviewed using:
Vehicle tracking logs
Driver statements
Call logs, texts, or WhatsApp conversations
Booking confirmation timestamps
ZYNTIT’s decision, once evidence is reviewed, will be final.
6. Payments and Deposits
ZYNTIT recognises that unavoidable and distressing events may impact a passenger’s ability to travel. In such cases, we may, at our discretion, waive or reduce cancellation charges under the following conditions:
6.1 Deposit Requirement
All bookings require a deposit to secure vehicle and driver availability. The deposit amount is calculated based on journey type, location, and service level.
6.2 Standard Deposit (20–25%)
A deposit of 20% to 25% of the total fare is required for most bookings, including return journeys where both legs are confirmed in advance. This deposit is calculated based on the full journey fare.
6.3 High-Commitment Deposit (50%)
A deposit of 50% of the total fare is required for:
· One-way journeys where the driver is required to travel a significant distance to the pickup location
· Bookings scheduled during unsociable hours (between 10:00 PM and 6:00 AM)
· Journeys involving airport pickups, extended waiting time, or standby arrangements
Zyntit Ltd will always confirm the deposit amount in advance at the time of quoting, based on fairness to both passenger and driver.
6.4 Deposit Purpose
Deposits are used to reserve your vehicle and driver, and to cover preparation costs, travel time, fuel, and opportunity loss in the event of late cancellation or no-show.
6.5 Balance Payment
The remaining balance must be paid before or at the time of pickup, either via secure bank transfer, card, or cash, unless otherwise agreed in writing.
6.6 Refund Policy (Deposit)
Deposits are non-refundable if the booking is cancelled with less than 24 hours’ notice or if the passenger fails to appear without notice. This reflects the costs already incurred in preparing the journey.
Where a booking is cancelled with more than 24 hours’ notice, the deposit may be refunded minus a £10 admin fee to cover the time and resources already committed.
All refunds are processed within 5 to 10 working days.
6.7 Agreement to Terms
By placing a booking and paying a deposit, the customer confirms they have read and agreed to these terms. Written or digital confirmation (e.g. email or message) will be treated as binding acceptance of our payment and cancellation policies.
6.8 Security and Fraud Protection
Zyntit Ltd reserves the right to request identification or proof of address for bookings paid by card or where fraud prevention measures are required. Any data collected for this purpose will be securely deleted once verification is complete unless required by law.
7. Passenger Conduct & Responsibilities
All passengers travelling with ZYNTIT are expected to behave in a manner that is respectful, lawful, and safe for themselves, the driver, and other road users. ZYNTIT enforces a zero-tolerance policy towards abusive, inappropriate, or illegal behaviour.
7.1 General Conduct Expectations
Passengers must:
Be ready at the scheduled pickup time and location
Treat drivers and staff respectfully, avoiding abusive language or aggressive tone
Wear seatbelts at all times, as required by UK law
Not smoke or vape inside any Zyntit vehicle
Not consume alcohol, drugs, or other intoxicants during the journey
Avoid bringing food or drink unless agreed in advance
Not make unreasonable or unsafe requests (e.g. speeding, illegal stops)
Drivers have the authority to terminate the journey immediately if any passenger engages in:
Threatening, harassing, or discriminatory behaviour Vandalism or deliberate damage to the vehicle
Unsafe conduct that endangers others
Illegal activities (e.g. possession of drugs or weapons) No refunds will be issued in such cases.
7.2 Lateness & No-Show Responsibility
Passengers are expected to:
Arrive on time at the pickup point
Notify Zyntit of any delays as soon as possible
If a passenger is more than 15 minutes late (or 5 minutes for ASAP bookings), the booking may be marked as a no-show and charged in full. Drivers are not required to wait beyond the grace period unless authorised by the office.
7.3 Luggage & Personal Items
Passengers are responsible for loading and unloading their own luggage unless assistance is pre-requested.
Zyntit accepts no liability for lost or damaged belongings unless gross negligence is proven.
Items left in the vehicle will be handled under our Lost Property Policy (see Section 11).
7.4 Child Passengers
Children under 16 must be accompanied by an adult unless written authorisation has been provided by the parent/guardian.
It is the passenger’s responsibility to provide and install appropriate child seats in accordance with UK law.
7.5 Prohibited Items
Passengers may not bring into Zyntit vehicles:
Firearms or weapons of any kind
Explosive or flammable materials
Open containers of alcohol or illegal substances
Pets or animals (unless a registered assistance animal or approved in advance)
Any breach of these conditions may result in service refusal and a permanent ban.
7.6 Consequences of Misconduct
ZYNTIT reserves the right to:
Refuse future bookings
Report incidents to the licensing authority or police
Charge cleaning or damage fees (see Section 8)
Pursue legal action if harm, loss, or damage is caused
Passengers are deemed to have accepted these responsibilities at the time of booking.
8. Children, Accessibility & Special Needs
ZYNTIT is committed to providing inclusive, lawful, and dignified transport for all passengers, including children, elderly individuals, and those with physical or sensory impairments. However, all bookings are subject to the limitations of our fleet and the safety responsibilities of passengers.
8.1 Children & Young Passengers
Children under the age of 16 must be accompanied by a responsible adult unless pre-authorised in writing by a parent or guardian.
ZYNTIT does not provide child seats as standard.
Passengers must provide and correctly install any legally required child restraints (e.g. infant carriers, booster seats) prior to departure.
Drivers are not permitted to fit seats on the passenger’s behalf.
Passengers must inform us during booking if a child seat will be used so appropriate vehicle space can be allocated.
ZYNTIT accepts no liability for injury or fines resulting from failure to comply with child restraint laws.
8.2 Accessibility Support
Passengers with disabilities or medical conditions are encouraged to notify us at the time of booking of any special requirements so we can offer the most appropriate support.
Where possible, the following accommodations can be provided:
Additional boarding or disembarking time
Luggage assistance
Front seat placement
Drivers experienced with supporting passengers with mobility or cognitive impairments
Priority vehicle assignment for passengers with accessibility needs
Requests must be made in advance to ensure availability.
8.3 Vehicle Limitations
While ZYNTIT endeavours to accommodate all clients, some journeys may not be feasible due to:
Fleet limitations (e.g. lack of wheelchair ramps or lift systems)
Incompatibility with non-foldable wheelchairs, stretchers, or oxygen cylinders
Inability to secure specialist equipment or escort services without advance planning
In such cases, we will:
Offer to arrange an alternative transport provider where possible
Notify the client in advance if we are unable to fulfil the request
8.4 Assistance Animals
Registered guide dogs, hearing dogs, or other certified assistance animals are welcomed at no extra cost. Passengers must inform us at the time of booking so vehicle preparation can be made.
Unauthorised animals (e.g. pets) are not permitted unless explicitly agreed during booking and may result in refusal of service.
8.5 Anti-Discrimination Policy
ZYNTIT upholds a strict non-discrimination policy. We will never refuse service on the basis of:
Age
Disability
Gender identity
Race or ethnicity
Religion
Sexual orientation
Neurodiversity or mental health conditions
Discrimination-related complaints will be investigated thoroughly and, if necessary, reported to the City of Wolverhampton Council.
9. Vehicle Care, Damage & Passenger Liability
All passengers are expected to treat ZYNTIT vehicles with care and respect. Any misuse, damage, or soiling beyond normal wear may result in cleaning fees, repair costs, and lossof-use charges being billed directly to the passenger or booking party.
9.1 Passenger Responsibility
Passengers are liable for any damage, contamination, or misuse of the vehicle interior or exterior, including but not limited to:
Vomit, bodily fluids, or food and drink spillages
Cigarette or vape odour damage
Ripped upholstery, damaged fittings, broken handles or screens
Excessive dirt (e.g. mud, pet hair) requiring valeting
Wilful damage or negligent behaviour (e.g. standing on seats, slamming doors)
Drivers are instructed to terminate the journey immediately if a passenger is intentionally damaging the vehicle or posing a risk to its safe operation.
9.2 Cleaning & Repair Charges
Where damage or soiling occurs:
A minimum cleaning fee of £50 will be charged for light soiling
A deep cleaning or valeting fee of £80+ will apply for severe cases
Repairs for physical damage will be charged at cost of repair + loss of earnings for vehicle downtime
Charges will be calculated based on:
Independent invoices or quotes
Photographic evidence submitted by the driver
Vehicle inspection records
9.3 Billing & Payment
Damage or cleaning charges will be deducted from the original payment method where possible
Alternatively, an invoice will be issued to the booking client or corporate account holder
Payment is due within 7 calendar days of the invoice date
Unpaid charges will be pursued under our Late Payment Policy and may result in account suspension or legal recovery action.
9.4 Passenger Cooperation
Passengers are expected to:
Cooperate with any investigation into alleged damage
Respond to requests for clarification or dispute resolution
Avoid making false claims or denying responsibility where evidence is clear
Failure to cooperate may result in service refusal, blacklisting, or police involvement if criminal damage is suspected.
9.5 Exceptions
ZYNTIT will not charge for:
Reasonable wear and tear
Dirt resulting from disability-related medical conditions
(where documented)
Driver error or pre-existing damage
However, the company reserves the right to seek compensation if damage is caused intentionally or through avoidable neglect.
10. Delays, Missed Events & Limitation of Liability
ZYNTIT takes all reasonable steps to deliver punctual and reliable transport services. However, certain events may arise that are outside our operational control. This section outlines our liability limits in such circumstances.
10.1 External Factors Beyond Control
ZYNTIT is not liable for delays, disruption, or missed appointments caused by:
· Heavy traffic, roadworks, or diversions
· Vehicle breakdowns or tyre punctures
· Severe weather conditions (e.g. snow, ice, flooding)
· Police or emergency road closures
· Passenger lateness or failure to provide accurate details
· Strikes, protests, or civil unrest
· Accidents involving third parties en route
Passengers are advised to allow sufficient buffer time, especially when travelling to time sensitive destinations such as:
· Airports
· Train stations
· Medical appointments
· Business meetings
· Ticketed events or ceremonies
10.2 Missed Flights, Trains, or Appointments
ZYNTIT is not responsible for:
Missed flights, trains, buses, or event entries
Consequential loss, including missed accommodation, tours, or secondary bookings
Emotional stress or reputational harm caused by delays
Refunds of third-party services (e.g. airline tickets)
In all cases, Zyntit strongly recommends that passengers book journeys with at least:
90 minutes before airport check-in time, and
30 minutes additional time for all high-traffic or unpredictable routes
10.3 Limitation of Financial Liability
ZYNTIT’s maximum liability for any confirmed journey, under any legal theory (contract, negligence, statutory duty), is strictly limited to the amount paid by the passenger for that specific booking.
We are not liable for:
Business interruption, loss of earnings, or profits
Inconvenience, embarrassment, or lost opportunities
Loss or damage caused by third-party subcontractors, platform errors, or GPS routing failures
10.4 Best Efforts Clause
While we operate under high standards of reliability, our duty is to:
Provide a licensed, roadworthy vehicle
Assign a competent and licensed driver
Dispatch jobs using reasonable planning and tracking systems
Notify passengers of any known delays or issues as soon as practically possible
If, despite our best efforts, the journey cannot be completed, we will refer to our Cancellations & Refunds policy (Section 5) for potential remedies.
11. Vehicle & Driver Availability
ZYNTIT operates a diverse fleet of private hire vehicles and a network of licensed drivers. While we aim to meet all client preferences, specific vehicle or driver requests are subject to availability and operational constraints.
11.1 Vehicle Substitution Policy
ZYNTIT will make every effort to supply the requested vehicle class or specification (e.g. (Classic Urban, Comfort Plus, Executive Elite, MPV & MPV Grand, Enterprise Delivery, Hourly Reserve and Zyntit Prestige.).
Where the exact make, model, or colour is unavailable, we reserve the right to substitute with a vehicle of equal or higher class without prior notice.
Vehicle substitutions may be made for reasons including:
· Maintenance or mechanical issues
· Scheduling delays
· Emergency reallocation or peak demand
Vehicle appearance may vary slightly from photographs or marketing materials.
ZYNTIT will not issue refunds or compensation for substitutions made in line with this policy.
11.2 Driver Credentials
All drivers assigned to ZYNTIT bookings:
Hold a valid Private Hire Driver Licence issued by City of Wolverhampton Council
Have passed Enhanced DBS background checks
Are covered by valid private hire motor insurance
Are trained in customer service, road safety, and licensing compliance
Operate under Zyntit’s internal Code of Conduct
Driver details (name, vehicle registration, licence plate) are recorded in line with legal requirements and are available to passengers upon request.
11.3 Driver Status & Legal Clarification
All drivers working with ZYNTIT do so on a self employed basis or as subcontracted independent operators.
Drivers are responsible for their own tax, insurance, and regulatory compliance in line with their licence conditions.
ZYNTIT acts as the licensed operator and booking agent, facilitating the journey and ensuring it is dispatched lawfully.
Passengers acknowledge that the contract of carriage is fulfilled by the driver under ZYNTIT’s booking authority, and that driver actions outside the scope of a confirmed booking (e.g. unlogged journeys, detours, personal agreements) are not the responsibility of ZYNTIT.
11.4 Unavailable or Unfit Drivers
In the event a scheduled driver becomes unavailable due to illness, emergency, or failure to comply with operating standards:
ZYNTIT will arrange a replacement driver wherever possible
Passengers will be notified of changes or potential delays
If a suitable replacement is not available, our
Cancellations & Refunds policy (Section 5) will apply
12. Lost Property
ZYNTIT takes reasonable steps to help passengers recover items left behind in our vehicles. However, passengers are ultimately responsible for their belongings.
12.1 Logging of Lost Items
When an item is found or reported:
Drivers must notify the Zyntit dispatch team immediately.
The following information is recorded:
· Description of the item
· Date and time it was found
· Driver’s name and vehicle registration
· Booking reference or passenger name (if known)
12.2 Storage Location & Duration
All found items are securely stored at:
Zyntit Operating Centre
Bank Street, Heath Town, Wolverhampton, WV10 9DU
Items are kept for a maximum of 7 calendar days from the date they are logged. After this period, unclaimed items will be:
Donated to a registered charity (if suitable), or
Disposed of securely and responsibly
ZYNTIT accepts no liability for items not retrieved within this timeframe.
12.3 How to Reclaim Lost Property
To claim a lost item, passengers must contact us by:
Email: info@zyntit.co.uk
Phone: 0190 247 1514
Please include the following:
· Date and time of the journey
· Pickup and drop-off locations
· Description of the lost item
· Your full name and contact number
Items may be:
Collected in person (by appointment only), or
Returned by courier/post (at the passenger’s cost)
ZYNTIT may request ID or verification before releasing any items.
12.4 Exclusions & Limitations
ZYNTIT is not responsible for:
Items damaged, lost, or stolen during the journey
Items left in a vehicle after the passenger exits
High-value items (e.g. cash, electronics, jewellery) not reported immediately
Fraudulent or false claims
ZYNTIT reserves the right to:
Refuse the return of items without suitable proof
Decline involvement in disputes over item ownership
13. Complaints Procedure
ZYNTIT is committed to maintaining high standards of service and accountability. If a passenger is dissatisfied with any aspect of their journey, we encourage prompt communication so we can investigate and resolve the issue fairly.
13.1 How to Submit a Complaint
Passengers should submit complaints within 48 hours of the completed journey via one of the following:
Email: complaints@zyntit.co.uk
Phone: 0190 247 1514
Postal letter ZYNTIT, Bank Street, Heath Town, Wolverhampton, WV10 9DU
Include:
· Passenger’s full name
· Booking reference (if known)
· Date and time of the journey
· Pickup and drop-off locations
· Driver or vehicle details (if available)
· Clear description of the complaint
· Any supporting evidence (e.g. photos, chat logs, receipts)
· Anonymous complaints or vague submissions may not be investigated unless a clear breach is alleged.
13.2 Acknowledgement & Response Timeline
Acknowledgement: Within 3 business days of receipt
Initial investigation: Carried out by the management team or compliance officer
Final response: Issued within 7 business days, unless the matter is complex or requires third-party input
For more complex cases, the complainant will be notified if additional time is required.
13.3 Investigation Process
The complaint is logged in our secure internal records.
If necessary, the relevant driver is contacted for a written response.
Zyntit reviews journey logs, GPS data, communications, and any relevant documentation.
If the complaint is upheld, we will:
· Offer a resolution (e.g. refund, apology, retraining)
· Apply internal disciplinary action (for drivers or staff)
· Take corrective steps to avoid recurrence
All outcomes are documented.
13.4 Escalation to Licensing Authority
ZYNTIT is legally required to escalate serious complaints to the City of Wolverhampton Council – Taxi Licensing
Department within 48 hours, including those involving:
· Allegations of assault or harassment
· Discrimination based on protected characteristics
· Drug or alcohol-related conduct
· Dangerous, reckless, or illegal driving
· Licensing or insurance breaches
Where applicable, passengers may also be directed to contact:
Wolverhampton Council
Local police authorities (for criminal matters)
13.5 Complaint Record Retention
All complaints are logged and retained for a minimum of 12 months in accordance with operator licence requirements.
Complaint data is stored securely and only accessed by authorised staff for compliance, training, or regulatory audit purposes.
14. Privacy, Data Handling & GDPR
ZYNTIT is committed to protecting your personal data and processing all information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By booking or using our services, you consent to the collection, use, and storage of your data as outlined in this section.
14.1 What Data We Collect
We collect only the personal data necessary to deliver safe and compliant private hire services, including:
· Full name
· Contact details (phone number and/or email address)
· Pickup and drop-off addresses
· Booking times and journey history
· Payment and billing information (where applicable)
· Accessibility requirements or special instructions
· Complaint submissions and associated records
· Call logs and communication with our office (where recorded)
· We do not collect unnecessary or sensitive data without explicit consent.
14.2 How We Use Your Data
Your data may be used for the following lawful purposes:
Booking confirmation and dispatch
Allocating suitable drivers and vehicles
Internal record keeping and journey logs (required by licensing authorities)
Customer service, feedback handling, or complaint resolution
Legal compliance with operator licensing, insurance, or law enforcement
Invoicing and payment processing (for corporate clients)
Fraud prevention and security checks
We will never sell, lease, or disclose your data to unauthorised third parties.
14.3 Data Sharing
Personal data is only shared with:
Licensed drivers fulfilling your booking
Council licensing authorities (if required for compliance or investigation)
Law enforcement (in the case of serious or criminal complaints)
Third-party service providers under data processing agreements (e.g. cloud storage, VoIP systems)
All third parties are required to maintain strict confidentiality and data protection standards.
14.4 Data Storage & Security
Your information is stored:
On encrypted systems and secure cloud platforms
With access restricted to authorised Zyntit personnel
In accordance with ICO and local council data retention requirements
Journey and complaint records are retained for a minimum of 12 months after completion, as required by the City of Wolverhampton Council.
14.5 Your Rights
As a data subject, you have the following rights:
Access: You may request a copy of your data (Subject Access Request)
Correction: You may ask us to correct inaccurate or incomplete data
Deletion: You may request deletion of your data (unless legally required to retain it)
Restriction: You may request limited use of your data under certain conditions
Objection: You may object to data use for direct marketing or profiling (not currently performed)
To exercise your rights, please email:
with:
· Your full name
· Contact number
· Proof of identity
· Your request and reason (if applicable)
We will respond within 30 calendar days in accordance with UK GDPR.
14.6 Data Controller & ICO Compliance
Data Controller:
ZYNTIT
Registered Office: 71–75 Shelton Street, London, WC2H 9JQ
Operating Centre: Bank Street, Heath Town, Wolverhampton,
WV10 9DU
ICO Registration: ZB859436
If you are not satisfied with our data handling, you may escalate your concern to the Information Commissioner’s Office (ICO) via www.ico.org.
15. Legal Disclaimers & Limitations
ZYNTIT operates in full compliance with applicable private hire laws and licensing regulations. However, there are important legal boundaries that limit our responsibility in specific scenarios.
15.1 Limitation of Liability
ZYNTIT’s total financial liability for any individual booking
whether arising from contract, negligence, statutory duty, or otherwise—is strictly limited to the total fare paid by the customer for that booking.
We are not liable for:
Consequential losses, such as missed flights, lost income, cancelled reservations, or reputational damage
Emotional distress, inconvenience, embarrassment, or dissatisfaction with vehicle substitution or driver assignment
Passenger negligence, including failure to wear a seatbelt, late arrival to pickup, or not supplying legally required child seats
Failure to follow safety instructions or terms outlined at the time of booking
15.2 Exclusion of Third-Party Failures
ZYNTIT accepts no responsibility for service failures or disruptions caused by:
Third-party software platforms or booking partners
Navigation system errors or route planning applications
External subcontractors or vehicle hire firms (where applicable)
Phone, internet, or network connectivity issues during booking or dispatch
While we carefully vet third-party tools and services, ultimate responsibility lies with those providers and not ZYNTIT.
15.3 Force Majeure
ZYNTIT is not liable for delays, cancellations, or non performance resulting from unforeseeable circumstances beyond our control, including but not limited to:
Natural disasters (e.g. flooding, snow, extreme weather)
Road closures, police diversions, or major traffic incidents
Public disorder, terrorism, or acts of government
Pandemic-related restrictions or force majeure events
In such cases, every effort will be made to minimise disruption or offer alternative solutions, but refunds or compensation are not guaranteed.
15.4 Safety & Licensing Duty
ZYNTIT’s legal obligation is to:
Provide a licensed, roadworthy vehicle
Assign a licensed, DBS-checked driver
Maintain accurate journey logs and dispatch records
Respond appropriately to complaints, emergencies, or legal obligations
16. Insurance & Verification
ZYNTIT holds all required insurances to legally and responsibly operate as a licensed private hire operator. These insurances are maintained in accordance with UK law and local authority licensing conditions.
16.1 Types of Insurance Held
We confirm that ZYNTIT holds the following active policies:
Private Hire Motor Insurance
Covers all licensed vehicles operating under our operator licence for passenger transport, road use, and commercial activity.
Public Liability Insurance
Provides cover up to £5 million for incidents involving injury, loss, or damage to third parties while engaging with our services (e.g. during boarding, loading luggage, or within our premises).
Employer’s Liability Insurance (if and where applicable) Covers our legal responsibility to employees or contracted staff who work under our direction, as required by law.
16.2 Certificate Availability
Insurance certificates are:
Kept on-site at our operating centre for inspection by licensing officers
Available upon request to clients, auditors, or third-party partners for verification
Reviewed and renewed annually or as required to ensure continuous compliance
To request a copy of any certificate, please contact:
Email: info@zyntit.co.uk
Phone: 0190 247 1514
Or submit a written request to our registered office
Proof of driver insurance (individual PHV motor cover) is also verified and recorded as part of Zyntit’s internal driver compliance system.
16.3 Regulatory Oversight
As a licensed operator under the City of Wolverhampton Council, ZYNTIT is subject to:
Regular compliance audits
Spot checks of insurance documentation
Annual licence renewals and insurance verification procedures
Failure to maintain valid insurance would result in immediate service suspension under local authority rules.
17. Governing Law & Jurisdiction
These Terms & Conditions are a legally binding agreement between ZYNTIT and the passenger (or the individual/ company making the booking). They are designed to define the rights, responsibilities, and limits of liability for both parties.
17.1 Legal Framework
This agreement shall be governed by and construed in accordance with the laws of England and Wales, regardless of the location of the passenger or destination of the journey.
The Terms comply with, and are subject to, the rules and standards set by:
· The Private Hire Vehicles (London) Act 1998 (where applicable)
· The Local Government (Miscellaneous Provisions) Act 1976
· Consumer Rights Act 2015
· The Data Protection Act 2018 / UK GDPR
· Licensing policies of the City of Wolverhampton Council (Operator Licence PHOP791)
17.2 Jurisdiction & Enforcement
In the event of a dispute arising from a booking, service delivery, cancellation, payment, claim for loss, or breach of contract:
All parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
Legal proceedings may be issued in the county court or high court nearest to ZYNTIT’s registered or operating office, unless otherwise determined by law.
Any judgment, award, or settlement shall be binding and enforceable under UK law.
17.3 Severability
If any part of these Terms is found to be invalid, unlawful, or unenforceable by a court or regulatory authority:
That clause shall be removed or revised to the minimum extent necessary.
The remaining provisions shall remain fully valid, enforceable, and unaffected.
This ensures that one unenforceable clause does not invalidate the entire agreement.
17.4 Contractual Authority
By placing a booking with ZYNTIT (whether personally, through a company, or via a third-party platform), you acknowledge and confirm that:
You have read, understood, and agreed to these Terms & Conditions in full
You accept full personal or commercial responsibility for compliance with these terms
You are legally authorised to act on behalf of any other party or passenger you are booking for
ZYNTIT retains the right to amend or update these terms at any time, with updated versions:
Published on the company’s website
Provided to contracted clients or account holders upon renewal
Enforced immediately for all new bookings once published
18. Final Agreement & Acceptance
This section confirms that by booking, accessing, or using any service offered by ZYNTIT, the customer (whether an individual or corporate entity) enters into a legally binding contract and accepts full responsibility for adhering to these Terms & Conditions in their entirety.
18.1 Binding Agreement
By placing a booking with ZYNTIT
ZYNTIT Limited
registered in England and Wales Company No. 16175240
whether directly (via phone, website, email, or WhatsApp) or indirectly (via thirdparty platforms or referral partners)—you expressly agree that:
You have read, understood, and accepted the full Terms & Conditions as set out in this document
You are legally capable and authorised to enter into a contract on your own behalf or on behalf of another party or company
You agree to comply with all laws, rules, and licensing requirements applicable to private hire transport services in the United Kingdom
These terms apply regardless of the method of booking, the vehicle type selected, or whether payment has been made in advance or post-journey.
18.2 Accuracy of Information
The booking party confirms that:
All passenger names, pickup/drop-off locations, special requests, and journey details provided are accurate and truthful
The contact information supplied (email, phone) is active and monitored, and ZYNTIT is not liable for failed communication due to incorrect contact details
Any changes to the booking (including passenger changes, timing, or route) must be communicated in writing and acknowledged by Zyntit staff prior to the journey
Where applicable, any additional instructions (e.g. accessibility needs, security concerns, or VIP requests) have been clearly disclosed at the time of booking
Failure to provide accurate information may result in:
Delayed or refused service
Additional charges (e.g. waiting time, detours)
Cancellation without refund if the service becomes unsafe, unlawful, or logistically unworkable
18.3 Passenger Responsibility
The passenger(s) acknowledge that they are:
Personally responsible for behaviour, conduct, and adherence to safety protocols throughout the journey
Responsible for any damage, disruption, or breach of terms as defined in earlier sections (e.g. soiling, abuse, delays, non-payment)
Aware of the vehicle’s capacity and must not exceed the legal number of passengers per vehicle
Responsible for ensuring that all minors are accompanied, legally restrained, and that child seats are provided where required by law
If the booking is made on behalf of others, the person placing the booking agrees to:
Inform all travelling passengers of these Terms & Conditions
Accept full liability for the behaviour and payment obligations of those passengers
18.4 Agreement to Legal & Commercial Terms
You also confirm agreement to:
All clauses relating to payment, cancellation, refunds, damages, complaints, insurance, and liability limitations
Zyntit’s right to refuse service, substitute vehicles, or terminate a journey in accordance with these terms
The use of your data in accordance with our Privacy & GDPR Policy (Section 14)
All future amendments to these terms will be published on our website or provided in writing to account holders. Significant changes will be highlighted with reasonable notice where possible.
18.5 No Waiver of Terms
Failure by ZYNTIT to enforce any right or clause in these Terms does not constitute a waiver of that right or future enforcement. Each section remains individually enforceable and collectively binding.
